Wage and Subjective Conditions Assessing Tool was designed and applied as a tool for assessing psychosocial components of job safety in a sample of 518 employees from different companies in the manufacturing sector of the Colombian Caribbean region. Reliability analysis, exploratory factor analysis and principal components analysis with VARIMAX rotation were performed. Results show acceptable internal reliability of the scale (Α = 0.898) and satisfactory adequacy of factorial matrix data (KMO = 0.888). The factorial structure was represented by 20 items staggered into five groups: wages, job security, individual, hierarchical and technical level. In conclusion confirms the instrument adequate reliability and structural stability useful for the analysis and design of programs in order to implement changes in wage and subjective conditions to achieve employee satisfaction.@en

The Working Conditions Survey was designed and applied as a tool for assessing psychosocial components of job safety in a sample of 518 employees from different companies in the manufacturing sector of the Colombian Caribbean region. Reliability analysis, exploratory factor analysis and principal components analysis with VARIMAX rotation were performed. Results show acceptable internal reliability of the scale (α = 0.793) and satisfactory adequacy of factorial matrix data (KMO = 0.785). The factorial structure was represented by 17 items staggered into five groups: physical load, thermal environment, noise, occupational hazards and safety at work. In conclusion confirms the instrument adequate reliability and structural stability useful for the analysis and design of programs in order to implement changes in working conditions to achieve employee satisfaction.@en

This paper investigate the impact of Working Conditions on Quality of Working Life of human talent of manufacturing sector in the Colombian Caribbean region. To analyze this process interviewed 518 employees in the sector. The experimental design used was not descriptive cross type; each participant was applied an interview with the instrument of Working Conditions and Quality of Working Life Tool (Wage and Subjective Conditions). Data were analyzed using correlation analysis and logistic regression models. The results showed that the thermal environment and safety standard at work positively affects the Quality of Working Life. These results show that the relationship between working conditions and CVL is based on competition and far from linear or simple relationship relating to the consideration of the presence or absence of working conditions. This has implications when formulating policies, programs and interventions to prevent the negative effects of working conditions and enhance the industrial safety within industrial companies.@en

Service industries have an important participation in the economies of developing countries and the advances achieved in their optimization are still incipient. This paper presents a new proposal for the life cycle of a service, having as starting point the dichotomy between a solution and the design. The results allowed to identify four macro-periods and within these, thirteen recurrent phases that permit to trace a generic service from its conception to the retirement, with the aim to open the possibility of implementing new support tools for its optimization and management. With this proposal it is possible to identify the items on which the efforts and controls should concentrate, so as to generate better services, more streamlined and of a higher value. This work is an effort to integrate the services to the global dynamics through a management model based on services.@en

Objective: Propose a conceptual classification scheme (CCS) based on the content analysis method, in order to determine gaps in knowledge regarding to the working conditions variables that impact the Quality of Work Life. Materials and methods: We used an integral methodology that considers around 54 scientific papers of the period 1992-2012, from which, we structured different categories of classification like year of publication, title of the journal and a conceptual framework based on questions. Results:The amount of research related to the topic of study has increased over the past decade. The total increased from 6 articles reviewed in the period 1992-2001 to 48 in the period 2002-2012. Moreover, 76 % of the articles analyzed concludes that there is a close relationship between working conditions and the impact on physical and mental health workers; however, with a rate of 9 % different research present the relation between the favorable conditions of work and the increased of productivity. Conclusions: Advances in the field have induced to estimate new methodologies and / or tools, in order to evaluate the conditions that workers are exposed and thus involve not only achieve financial and operations objectives, but also, the benefits towards their personal and professional development.@en