Quality control is an, if not the, essential challenge in crowdsourcing. Unsatisfactory responses from crowd workers have been found to particularly result from ambiguous and incomplete task descriptions, often from inexperienced task requesters. However, creating clear task descriptions with sufficient information is a complex process for requesters in crowdsourcing marketplaces. In this paper, we investigate the extent to which requesters can be supported effectively in this process through computational techniques. To this end, we developed a tool that enables requesters to iteratively identify and correct eight common clarity flaws in their task descriptions before deployment on the platform. The tool can be used to write task descriptions from scratch or to assess and improve the clarity of prepared descriptions. It employs machine learning-based natural language processing models trained on real-world task descriptions that score a given task description for the eight clarity flaws. On this basis, the requester can iteratively revise and reassess the task description until it reaches a sufficient level of clarity. In a first user study, we let requesters create task descriptions using the tool and rate the tool's different aspects of helpfulness thereafter. We then carried out a second user study with crowd workers, as those who are confronted with such descriptions in practice, to rate the clarity of the created task descriptions. According to our results, 65% of the requesters classified the helpfulness of the information provided by the tool high or very high (only 12% as low or very low). The requesters saw some room for improvement though, for example, concerning the display of bad examples. Nevertheless, 76% of the crowd workers believe that the overall clarity of the task descriptions created by the requesters using the tool improves over the initial version. In line with this, the automatically-computed clarity scores of the edited task descriptions were generally higher than those of the initial descriptions, indicating that the tool reliably predicts the clarity of task descriptions in overall terms.

Designing tasks clearly to facilitate accurate task completion is a challenging endeavor for requesters on crowdsourcing platforms. Prior research shows that inexperienced requesters fail to write clear and complete task descriptions which directly leads to low quality submissions from workers. By complementing existing works that have aimed to address this challenge, in this paper we study whether clarity flaws in task descriptions can be identified automatically using natural language processing methods. We identify and synthesize seven clarity flaws in task descriptions that are grounded in relevant literature. We build both BERT-based and feature-based binary classifiers, in order to study the extent to which clarity flaws in task descriptions can be computationally assessed, and understand textual properties of descriptions that affect task clarity. Through a crowdsourced study, we collect annotations of clarity flaws in 1332 real task descriptions. Using this dataset, we evaluate several configurations of the classifiers. Our results indicate that nearly all the clarity flaws in task descriptions can be assessed reasonably by the classifiers. We found that the content, style, and readability of tasks descriptions are particularly important in shaping their clarity. This work has important implications on the design of tools to help requesters in improving task clarity on crowdsourcing platforms. Flaw-specific properties can provide for valuable guidance in improving task descriptions.