The potential of service design for improving the implementation of shared decision-making

Journal article (2017)

Authors

I.P.M. Griffioen Applied Ergonomics and Design - IDE , OLD Management and Organisation
M. Melles Applied Ergonomics and Design - IDE
AM Stiggelbout Universiteit Leiden
H.M.J.J. Snelders OLD Management and Organisation
Research Group
Applied Ergonomics and Design (IDE) (TU Delft)
Copyright: © 2017 I.P.M. Griffioen, M. Melles, AM Stiggelbout, H.M.J.J. Snelders
DOI: https://doi.org/10.1080/24735132.2017.1386944
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Published Date

2017

Language

English

Faculty

Industrial Design Engineering

Department

Human-Centered Design

Research Group

Applied Ergonomics and Design

Abstract

This paper addresses the potential contribution of service design for improving the implementation of shared decision-making in healthcare. The iterative approach of design research is compared with the more linear, (social) scientific approaches often seen in health services research. Five foundational principles of service design are explored regarding their potential contribution to the improvement of the implementation of shared decision-making. Thus, this position paper can be seen as a call on service designers and healthcare professionals to combine their efforts to improve the implementation of shared decision-making in healthcare.