An information overload study

Using design methods for understanding

Conference paper (2006)

Authors

I. Mulder Telematica Instituut

Henk De Poot Telematica Instituut

Carla Verwij Telematica Instituut

Ruud Janssen Telematica Instituut

Marcel Bijlsma Telematica Instituut

Affiliation

External organisation

Design Information overload Storytelling Knowledge workers Contextual research Cultural probes Critical incidents

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Published Date

2006

Language

English

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Affiliation

External organisation

Abstract

Information overload is not a clear-cut concept. To understand the concept we studied knowledge workers in their organizational context applying different design methods. These methods are increasingly used to inspire designers in designing technology solutions. However, for understanding ambiguous concepts they are less common. We compared critical incidents collection, cultural probing and storytelling with respect to their contribution to articulate the concept of information overload and to understand why respondents perceive information overload as problematic. At the same time, these insights will steer us towards practical guidelines and technological solutions bridging the gap between understanding human behaviour and (technological) support. Copyright the author(s) and CHISIG.