The healthcare design dilemma

perils of a technology-driven design process for medical products

Journal article (2020)

Authors

H. Wilke Anhalt University of Applied Sciences Dessau
P.G. Badke-Schaub DesIgning Value in Ecosystems
K.C. Thoring Form and Experience , Anhalt University of Applied Sciences Dessau
Research Group
DesIgning Value in Ecosystems
Copyright: © 2020 H. Wilke, P.G. Badke-Schaub, K.C. Thoring
DOI: https://doi.org/10.1017/dsd.2020.133
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Published Date

2020

Language

English

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Research Group

DesIgning Value in Ecosystems

Abstract

This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the product management department. The results revealed several unexpected insights that indicate a practical mismatch between user-centred design processes learned from the textbook and design practice in the healthcare sector that warrant further research.

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