NotiModes

An investigation of notification delay modes and their effects on smartphone users

Conference paper (2020)

Authors

Romina Poguntke University of Stuttgart
C. Schneegass Ludwig Maximilians University
Lucas Van Der Vekens University of Stuttgart
Rufat Rzayev Universität Regensburg
Jonas Auda University of Stuttgart
Stefan Schneegass Universität Duisburg-Essen
Albrecht Schmidt Ludwig Maximilians University
Affiliation
External organisation
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Published Date

2020

Language

English

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Affiliation

External organisation

Abstract

Despite the extensive analysis of the consequences of interruptions caused by smartphone notifications, research on the effects on users has so far been sparse. Therefore, in this work we (1) explore concepts on preventing interruptions elicited by notification delay in a focus group; (2) implement a smartphone application manipulating the notification delay in three distinct ways varying in the degree of user-control; (3) evaluate all three concepts with 13 users in a four-week field trial. We thereby gather qualitative feedback in 52 semi-structured interviews, one per participant after each mode and an additional control week. The results show that through the intensive preoccupation with their notification management, users reflect critically about advantages and disadvantages of their continuous reachability. Based on the results from the focus group and field trial, we derive four design implications summarizing the users' experiences and suggestions on notification delay mechanisms.