Case Study 1

Plugge, A.G.; Nikou, S.

Case Study 1

Logistic Service Provider

Book chapter (2024)

Authors

A.G. Plugge Responsible Marketing and Consumer Behavior

S. Nikou Responsible Marketing and Consumer Behavior

Research Group

Responsible Marketing and Consumer Behavior

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Published Date

2024

Language

English

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Research Group

Responsible Marketing and Consumer Behavior

Abstract

This chapter describes the first case study, which is a logistic service provider in Europe. First the context of the logistic service provider will be outlined, and next we describe how they established a Financial Shared Service Centre (FSSC). In addition, the antecedents, as discussed in Chap. 3, that impact an FSSC will be identified and presented. Subsequently, the findings are analysed, and a summary of the conclusions is presented.