Change Request Risk Model

Abstract

Internet and mobile phones have become essential in our lives. Without the internet and our smart phones, large parts of our society would stop functioning or even collapse completely. It is therefore of critical importance that the service is of the highest quality and that the delivery of service is not interrupted. Telecommunication providers are responsible for exploiting and maintaining the infrastructure necessary for delivering mobile and internet connections. It is not an easy market to survive in. Competition is fierce and the clientele demands constant service of the highest quality. This is a big challenge for telecommunication providers. In order to be able to deliver the best quality, maintenance is necessary. But maintenance is often the cause of service interruption. Combined with the fact that technology is evolving at such a pace that upgrades are coming faster and faster, the demand for maintenance has never been higher. Efficiently organising these maintenance activities has therefore become a priority.