Improving Adherence in Automated e-Coaching

A Case from Insomnia Therapy

Conference paper (2016)

Authors

Robert-Jan Beun Universiteit Utrecht
W.P. Brinkman Interactive Intelligence - EEMCS
S. Fitrianie Universiteit Utrecht
Fiemke Griffioen-Both Universiteit Utrecht
C.H.G. Horsch Interactive Intelligence - EEMCS
Jaap Lancee Universiteit van Amsterdam
Sandor Spruit Universiteit Utrecht
Research Group
Interactive Intelligence (EEMCS) (TU Delft)
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Published Date

11-03-2016

Language

English

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Faculty

Electrical Engineering, Mathematics and Computer Science

Department

Intelligent Systems

Research Group

Interactive Intelligence

Abstract

Non-adherence is considered a problem that seriously undermines the outcome of behavior change therapies, in particular of self-help therapies delivered without human interference. This paper presents the design rationale behind a computer system in the domain of adherence enhancing strategies in automated e-coaching. A variety of persuasive strategies is introduced and implemented in a mobile e-coaching system in the domain of insomnia therapy. The system integrates two types of interface elements, i.e. dedicated tools and natural language conversation, to simplify therapy related activities and to include social strategies to improve motivation. We focus on the crucial role of communication and adaptation.

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