Schiphol Security Scanner

Restoring the balance between passenger, agent and Scanner

Master thesis (2017)

Authors

J. Dijkstra Industrial Design Engineering

Contributors

R. van Egmond (mentor)

R.A. Price (graduation committee member)

Faculty

Industrial Design Engineering, Industrial Design Engineering

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Published Date

07-07-2017

Language

English

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Faculty

Industrial Design Engineering

Abstract

Using Schiphol’s Security Scanner is confusing for a lot of passengers. Therefore, security agents currently have to fully take on the task of guiding the passenger through the Scanner. This repetitive task in the high volume environment of Schiphol security leads to physical and mental exhaustion which results in frustration, and is projected onto passengers.

The responsive animations concept guides passengers in taking the correct posture inside the Security Scanner. Real time skeletal tracking is done, whereafter the appropriate instructions and corrections are displayed. This concept aims to replace the instructive tasks of the agents to lighten their workload, and to defuse the tensions between passenger and agent.

Prototyping tests were executed in a live security operation to assess the effectiveness of the design and to record the agents’ experiences. Agents found the concept to work de-escalating because it acted as a mediator between passenger and agents. Moreover, they noticed a significant decrease in repetitive workload improving their overall mood and resilience.