Print Email Facebook Twitter Goal Conflicts, Classical Management and Constructivism Title Goal Conflicts, Classical Management and Constructivism: How Operators Get Things Done Author Boskeljon-Horst, Leonie (Koninklijke Luchtmacht) J. de Boer, Robert (SDO University of Applied Sciences) Sillem, S. (TU Delft Values Technology and Innovation) Dekker, Sidney W. A. (Griffith University) Department Values Technology and Innovation Date 2022 Abstract In this study we identify the differences in goal realisation when applying two conflicting paradigms regarding rule perception and management. We gathered more than 30 scenarios where goal conflicts were apparent in a military operational unit. We found that operators repetitively utilized certain routines in executing their tasks in an effort to realize several conflicting goals. These routines were not originally intended nor designed into the rules and not explicitly included in documentation. They were not necessarily at odds with the literal wording and/or the intent of rules and regulations, although we did find examples of this. Our data showed that local ingenuity was created innovatively within the frame of existing rules or kept invisible to those outside the unit. The routines were introduced and passed on informally, and we found no evidence of testing for the introduction of new risks, no migration into the knowledge base of the organisation, and no dissemination as new best practices. An explanation for this phenomenon was found in the fact that the military organisation was applying a top-down, classical, rational approach to rules. In contrast, the routines were generated by adopting a constructivist view of rules as dynamic, local, situated constructions with operators as experts. The results of this study suggest that organisations are more effective in solving goal conflicts and creating transparency on local ingenuity if they adopt a constructivist paradigm instead of, or together with, a classical paradigm. Subject local ingenuitygoal conflictsgoal attainmentrule managementsafetyproductivityexpertise To reference this document use: http://resolver.tudelft.nl/uuid:d7a4b319-ea9a-416c-8290-f635d8fb8571 DOI https://doi.org/10.3390/safety8020037 ISSN 2313-576X Source Safety, 8 (2) Part of collection Institutional Repository Document type journal article Rights © 2022 Leonie Boskeljon-Horst, Robert J. de Boer, S. Sillem, Sidney W. A. Dekker Files PDF safety_08_00037_v2.pdf 697.96 KB Close viewer /islandora/object/uuid:d7a4b319-ea9a-416c-8290-f635d8fb8571/datastream/OBJ/view