Integrating Design Thinking in Lean Six Sigma: a service design case study for interest reduction on mortgages

Integrating Design Thinking in Lean Six Sigma: a service design case study for interest reduction on mortgages

Kaats, M.

Simonse, L.W.L. (mentor)
Calabretta, G. (mentor)

Industrial Design Engineering

Product Innovation Management

2016-04-19

This thesis searches for a way to integrate Design Thinking into Lean Six Sigma. This is done by doing a service design case study for mortgage interest rate reduction for a bank. The service design is done with several design thinking tools. The tools during the process are reflected upon and these reflecties serve as a guideline for the proposed strategy to integrate the two ways of thinking.

Design Thinking
Lean Six Sigma
service design
mortgage
strategy

http://resolver.tudelft.nl/uuid:1b8a6c19-c267-4b2d-bae1-7319d169c38e

2017-04-19

Campus only

Student theses

master thesis

(c) 2016 Kaats, M.